Terms and Conditions

1. Ticket Sales

uTickets operates an online platform for the sale of tickets to events ("Events"). By selling or purchasing tickets through our website, you agree to abide by the terms and conditions set forth herein.

2. Event Organisers

Event organisers are users who create and sell events through our platform. By creating events on our website, event organisers agree to the following terms:

• Event organisers can only be paid out after the event end date has passed unless early withdrawals have been enable by uTickets management, this can be discussed by contacting support.
• In the event of cancellation, postponement by date change or venue location change of a significant distance of an event, customers will be offered a refund in full minus a +- R5 transaction fee.
• In rare cases, all monies for the event will be held by uTickets when there are disputes arising from suspicious or fraudulent activity.
• Event organisers may receive access to customer data (such as name, email and orders) for the sole purpose of managing the event and verifying attendance. Organisers are strictly prohibited from using this information for marketing, promotional, or any other unrelated purposes unless they have received explicit consent from the customer.
• Raffle, gambling, or lottery-style events are strictly prohibited on uTickets. Any event found to involve gambling, raffles, or games of chance where participants pay for the opportunity to win prizes will be removed, and the organiser's account may be suspended or terminated.

3. Customers

Customers who purchase tickets through our website agree to the following terms:

• Customers will be offered a full refund (minus a ±R5 banking fee) if an event is cancelled, postponed or has changes that are mentioned in our refund policy below. If the organiser has enabled refunds and a customer chooses to request a refund due to not being able to attend, the refund will be processed according to our refund policy outlined below.
• uTickets is not liable for events organised by event organisers and any incidents that occur at those events. We act solely as a ticket facilitator, and customers should conduct their own research before purchasing tickets.
• By purchasing tickets, customers acknowledge and agree that their personal information (such as name and email address) may be shared with the organiser of the event they are attending for the purposes of check-in and operational event management. Organisers are contractually prohibited from using this information for unsolicited marketing unless the customer provides explicit consent.

4. Liability

uTickets shall not be liable for any damages, losses, or liabilities arising out of your use of our website or services. We do not warrant the accuracy, completeness, or reliability of any information on our website.

5. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of South Africa, with disputes to be resolved through mediation. If mediation is unsuccessful, disputes shall be subject to the exclusive jurisdiction of the courts in Durban, South Africa.

6. Updates to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes to the Terms will be communicated to users via email.

7. Refund Policy

Organiser changes: If an organiser cancels the event, changes the event date, or moves the venue a reasonable distance from the original location, customers will be entitled to a full refund of the ticket price.

The refund will exclude:

• the R5 banking transaction fee for processing the refund; and
• any non-refundable platform service fees, where these were clearly disclosed prior to purchase.

Customer cancellations: If the organiser has enabled refunds and a customer chooses to cancel their attendance at an event that is still going ahead as planned, the following refund policy applies.

Refund eligibility and amounts are based on the time of cancellation relative to the event date. The percentages below apply to the ticket price only (excluding any platform service fees).

• More than 30 days to the event: Customer is eligible for a full refund of the ticket price.
• Between 15 and 30 days (inclusive): Customer is eligible for a 75% refund of the ticket price.
• Less than 15 days: Customer is eligible for a 50% refund of the ticket price.
• On the day of the event or after: No refund will be issued.

All fees and charges are displayed to the customer at checkout before payment is made.