Why uTickets is the Best Choice for Modern Event Organisers
Choosing a platform to sell your tickets on is difficult. Which one do you pick? uTickets, Howler, Webtickets, Computicket, Eventbrite, Quicket, or many others.
What are their fees? What are their features? How do they benefit you? How do they benefit your customers? How will they perform at large scale events? Are they suitable for your small event?
Let's dive into some of these questions.
Starting with Fees
Fees between all these platforms vary. Some advertise a low fee of 3.5% but that excludes VAT and it is possible extra fees will be added at the time of being invoiced. What we have learnt is that most fees advertised are not the fees you end up paying when your event is done and although fees advertised are as low as 3.5% when all is said and done you are paying anywhere from 8% to 11.5% of your money over to the platform.
This is why uTickets has a straight forward fee of 7% including VAT. There is no confusion, no additions and no extrapolations. Everything is included at that price.
This means if you sell R1000 worth of tickets, you will get paid R930, uTickets will keep R70 for banking fees and services. Everything is included in this fee - customer support, payment gateway banking fees, emails and Whatsapps for tickets, ticket scanner and the rest of the features in the platform. Let us take care of everything, you just focus on sales and you know what you will be charged no matter what.
Big or Small Events?
No event is too small or too big. We love all of you the same and you are welcome here at uTickets. We love servicing our event organisers who put on shows or seminars for 20 people and we are elated to watch festivals reach thousands of ticket sales and attendance.
Everyone gets special treatment.
Features
uTickets is a modern event platform, it was built in 2025 using the latest and greatest technologies. It is made to be a beautiful app like experience on cellphones as 80% of our traffic comes from cellphones. It is extremely extendable and we are happy to receive requests from organisers who need more functionality and we love to implement that functionality for them. We work closely with all organisers to ensure we are building a platform that fits their needs. Here are some of our features we are proud of.
Login-less Checkout
Isn't it the worst when you are trying to view tickets or purchase tickets to an event and then you get hit with a screen that tells you to create an account or login. Our competitors practice this habit. We have removed that barrier on uTickets, customers can add to cart, checkout and pay without being asked to create an account or login. Should they wish to login later on, they will find their tickets saved to the email address they used at the time of purchasing. Easy.
Custom Checkout Fields
Need to gather more information from your customers at checkout? We have the ability for you to do just that. You can add multiple choice, single choice, free text and many other options. If we don't have it, we will add it for you! Gather the crucial information you need to ensure your event is ready to service your customers.
Beautiful User Interface
We have crafted our pages and screens from scratch. Every element designed to make sense and if customers find it confusing we adjust it immediately.
For organisers and customers the experience is seamless throughout. Everything works and it is where you expect it to be. We are using, testing and refining the website every day so you can expect improvements week on week.
Have any issues, let us know and we will make amendments and get your thoughts.
Performance, Speed and Data
UTickets is FAST. In Google lighthouse benchmarks against Webtickets, Howler, Quicket and Computicket we come out on top as the website that uses the least amount of data, loads the fastest and has the highest SEO score. uTickets has been highly optimized to be the best.
PageSpeed Results (in order from best to worst)
uTickets PageSpeed results here
Computicket PageSpeed results here
Howler PageSpeed results here
Quicket PageSpeed results here
Webtickets PageSpeed results here
Gallery
Showcase your event with a gallery of pictures and videos. None of our competitors have the ability for you to show off your events this way. Pictures tell stories and convey expectations that sell your event. Here is an example of our gallery.
Questions and Answers
On all our events we have a questions and answers section where customers can ask questions about an event. Common questions include "Can i bring my coolerbox?", "Will there be food on sale?" etc. This is a great way for customers and organisers to engage with each other and get that peace of mind. We notify either parties via email when a question or answer has been written. Here is an example of our questions and answers section.
Ticket Scanner
Included is our easy to use ticket scanner that allows staff at your event to validate tickets and permit customers access. Our scanner is better than our competitors because it allows anyone who uses it to look up orders, easily redeem many tickets from one order, search tickets by customer details, get valuable insights such as how many people have come in versus how many tickets have been sold for any given day of the event and more.
Seeing as most customers show their tickets from their cellphone our pdf has been made to fit cellphone screens, no pinch zooming or side scrolling to find the QR code and make it bigger.
There are no logins or accounts needed to access the scanner, it is accessed via a secure link that can be viewed by anyone it is shared with.
If you don't want to scan tickets you don't have to, many of our organisers print their guest list and welcome guests from a clipboard.
If you want us at uTickets to manage the door for you, you can always get in touch and we will quote you based on the size and duration of your event and how many staff will be needed.
Tickets Are Sent To Email and Whatsapp
Anyone who purchases a ticket on uTickets will be sent a confirmation email and Whatsapp with details and a link to their order where they can view, download and forward their tickets.
The Whatsapp sent out is comprehensive, it has the tickets as a pdf and all the details to the event including times, google map link to the venue and a link to the order in case the customer needs to do a refund or read more information on their purchase.
Scaling and Traffic Load
We heard that one of our competitors app crashed at a Robbie Williams concert and that customers were left stranded outside in the sun for hours. It was a disaster. We hear these lessons and we get straight to the drawing board to ensure this does not happen to us.
To explain this simply, we are using a smart hosting provider that scales our processing power as and when we need it so that we don't run into an over loading situation that will crash our website.
This means that if uTickets experiences a surge in traffic our hosting provider will duplicate our website onto more servers so we can spread and handle the load effectively - this is how Uber, Netflix and all the greats are able to handle so many users and traffic.
Support
We are online most hours of the day, we get to emails and chat messages very quickly. We support customers with ticketing issues and event queries and we support organisers with any questions, data requirements or features needed.
We offer world class support and we will be happy to take a call, online meeting, Whatsapp chat, email or online chat any time of the day.
Conclusion
There are many event platforms out there, each of them have their strengths and weaknesses. We hope to set ourselves apart through our transparency, our care for our customers both organisers and patrons and our dream to build a platform where we can all thrive. No event is too small or too big for uTickets, we are happy to welcome you to the platform and we look forward to doing so.
Please check out uTickets at https://utickets.app for more and if you are interested sign up and check our platform out. We are also a quick message away so be sure to contact us should you have any questions.